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Questions

Shipping

How much is this going to cost me? 

  • Depends on where you are and what your package weighs. Here are our preset shipping rates. If your package falls outside of the weight limits as defined here, don't worry, we'll figure something out. For international orders, USPS.com only quotes rates to 4 pounds for First Class Mail. I figure people would rather send me an email or place two orders than pay International Priority or Express rates. Please note that international First Class cannot be insured or tracked. Once an international package leaves my hands, the seller has ceased all responsibility and liability. Packages are occasionally opened at customs. I will continue to offer international shipping for now, but do realize that international shipping is rarely problematic. If you would prefer to use International Priority shipping, contact me before placing your order.

          

              

              

              

    How quickly do you ship?
    • I get to the post office between two and three times per week. I think that's fairly good. Not Zappos good, but decent for a one-woman show with toddler in tow. If your item isn't listed as a special order, it usually goes out within two business days. All bets are off during times of injury, illness, and husband traveling. You take a baby to the post office to fill out customs forms. Go ahead.



    Returns/Issues

    Do you accept returns?
    • Because of the nature of our artisan business and the products we sell,  the answer is generally no. Contact us -- there's usually something we can do to make everyone happy. And I do make mistakes -- if I do, let me know right away! But be nice. Take a deep breath. Check your rage level. The fact that my yarn (bought from another shop) is in skeins and not in factory-made balls probably doesn't warrant an angry takedown. I mean, I will wind a ball of yarn for you if you ask.

    I have a problem and I'm going to be rude and nasty to you about something outside of your control. Fix the thing you didn't do wrong!

    • Oh, that's how this is going to be? The meaner you are, the slower I get. Abusive emails = up to two week time out. I run this business by myself, have a family, and have stuff to get done, and I don't have spare emotional energy for people who write nasty things to me. 



    Yarn

    I want XYZ yarn that you don't have in stock. How do I get that?       

    • Write me a note. Be specific. I'm adding new yarns from my lineup as quickly as time and money allow. If there's demand for                                     something, I'm more likely to bump it to the front of the queue.
    When do you update?
    • Whenever I can. I'll mention updates on Twitter, Facebook, and my Ravelry group at least 48 hours in advance. So follow, like, and join.
    I bought X skeins from you two years ago. I need another skein to finish my shawl/sweater/socks/snuffleupagus. Can you do that?
    •  Maybe. If the yarn is still produced by the mills, if the dye is still available, and if I have the dye notes for that colorway, I can give it a shot. However...
    My skeins don't match up. What's up with that?
    • I kettle dye most of my colorways. That means all the yarn goes into a pot of water with all the dye. Dye is not placed on the skeins in an orderly fashion. Dye falls on the skein where it falls. Sometimes there's even saturation. Often I purposefully manipulate the yarn, dye, water, and other conditions to create a layered effect on the skein. Even skeins from the same pot can look vastly different from each other. Think of kettle dyeing as producing fraternal twins (or dectuplets?) -- they're related, they're made at the same time from the same stuff, but they aren't going to be mirror images of each other. If you order multiple skeins at once, I do make an attempt to match skeins so that your project has a degree of uniformity. Now, if you feel there's a significant problem, contact me. I'll see what I can do.
    I'm knitting a sweater. Any tips about dealing with hand dyes?
    • Alternate your skeins, yo! I have learned that one the hard way. Don't be like me and end up with a big old stripe around your waist  because you knit a skein of yarn in the dark and didn't realize how bad it was. 
    I heard that superwash yarns grow. Truefax?
    • Yes, they can. Wool is bouncy and grabby and full of shape-keeping memory because of the crimp and the scales of the yarn -- the physical form of the wool fiber. Superwashing changes that. The fiber is stripped of the scales and loses some crimp. So while it doesn't grab onto itself to felt, it also doesn't grab onto itself to retain shape. 
    How do I block something? Can you give me a detailed, step by step list of instructions? Will you diagram the pin placement for a pattern you've never seen before? 
    • I'm a terrible blocker. You don't want my advice or input. One of those "wastes your time and ticks off the pig" sort of things. Here are some very wonderful instructions on blocking from TECHKnitter. She's awesome. Every time you have a question on something, you should look at her site first. Really. Here are some more very wonderful instructions on blocking from Eunny Jang. Eunny is now the editor of Interweave Knits, so she doesn't blog anymore, but between the blog and her articles in IK, she's covered a lot of ground.
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