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Questions
Shipping
How much is this going to cost me?
- Depends on where you are and what your package weighs. Here are our preset shipping rates. If your package falls outside of the weight limits as defined here, don't worry, we'll figure something out. For international orders, USPS.com only quotes rates to 4 pounds for First Class Mail. I figure people would rather send me an email or place two orders than pay International Priority or Express rates.
How quickly do you ship?
- I get to the post office between two and three times per week. I think that's fairly good. Not Zappos good, but decent for a one-woman show with newborn in tow. If your item isn't listed as a special order, it usually goes out within two business days. All bets are off during times of injury, illness, and husband traveling. You take a baby to the post office to fill out customs forms. Go ahead.
Returns/Issues
Do you accept returns?
- Because of the nature of our artisan business and the products we sell, the answer is generally no. Contact us -- there's usually something we can do to make everyone happy. And I do make mistakes -- if I do, let me know right away!
Yarn
I want XYZ yarn that you don't have in stock. How do I get that?
- Write me a note. Be specific. I'm adding new yarns from my lineup as quickly as time and money allow. If there's demand for something, I'm more likely to bump it to the front of the queue.
- Whenever I can. I'll mention updates on Twitter, Facebook, and my Ravelry group at least 48 hours in advance. So follow, like, and join.
- Maybe. If the yarn is still produced by the mills, if the dye is still available, and if I have the dye notes for that colorway, I can give it a shot. However...
- I kettle dye most of my colorways. That means all the yarn goes into a pot of water with all the dye. Dye is not placed on the skeins in an orderly fashion. Dye falls on the skein where it falls. Sometimes there's even saturation. Often I purposefully manipulate the yarn, dye, water, and other conditions to create a layered effect on the skein. Even skeins from the same pot can look vastly different from each other. Think of kettle dyeing as producing fraternal twins (or dectuplets?) -- they're related, they're made at the same time from the same stuff, but they aren't going to be mirror images of each other. If you order multiple skeins at once, I do make an attempt to match skeins so that your project has a degree of uniformity. Now, if you feel there's a significant problem, contact me. I'll see what I can do.
- Alternate your skeins, yo! I have learned that one the hard way. Don't be like me and end up with a big old stripe around your waist because you knit a skein of yarn in the dark and didn't realize how bad it was.
- Yes, they can. Wool is bouncy and grabby and full of shape-keeping memory because of the crimp and the scales of the yarn -- the physical form of the wool fiber. Superwashing changes that. The fiber is stripped of the scales and loses some crimp. So while it doesn't grab onto itself to felt, it also doesn't grab onto itself to retain shape.
- I'm a terrible blocker. You don't want my advice or input. One of those "wastes your time and ticks off the pig" sort of things. Here are some very wonderful instructions on blocking from TECHKnitter. She's awesome. Every time you have a question on something, you should look at her site first. Really. Here are some more very wonderful instructions on blocking from Eunny Jang. Eunny is now the editor of Interweave Knits, so she doesn't blog anymore, but between the blog and her articles in IK, she's covered a lot of ground.